FAQ

  • What is SnE Ants and who is it for?

    SnE Ants is a brand dedicated to making ant-keeping more accessible, educational, and exciting for hobbyists of all levels. Whether you’re catching your first queen or managing multiple colonies, we provide trusted supplies, helpful guides, and real-world insights to support your journey.

  • Do you sell live ants?

    Not at this time. We currently focus on high-quality supplies and educational resources — including nectar, test tube setups, escape prevention products, and detailed guides on our Youtube Channel — designed to help you care for the ants you’ve caught or sourced yourself.

    We are looking into the permits for the future.

  • What is Sunburst Ant Nectar and how do I use it?

    Sunburst Ant Nectar is a sugar-rich liquid food formulated specifically for ants. It’s ideal for hydration and energy, especially for queens and young colonies. Simply dispense a small amount into a liquid feeder or dish, and replace it every few days to avoid spoilage.

  • How long will it take to receive my order?

    Most orders are processed within 1–2 business days. Shipping times vary by location, but most U.S. customers receive their items within 3–7 business days. You’ll receive tracking information via email as soon as your order ships.

  • Do you accept returns?

    We accept returns on eligible physical products that are unused and in original packaging within 14 days of delivery. Digital products like our care guides are non-refundable. For full details, visit our Return Policy page.

  • What size tubing or feeders will work with your products?

    We currently offer ant nest tubing in 3 sizes: 3/8", 1/2", and 5/8", which fit most standard test tubes, liquid feeders, and formicarium ports. Be sure to measure your setup before ordering, and check our product descriptions for compatibility tips.